Shipping & Policies
FREE SHIPPING within Canada and USA on orders over $100.00**
before Shipping and Handling
|$0.00 - $15.00
|15.01 - $50.00
|$50.01 and over
|Block of the month
For remote areas of Canada and the USA where shipping is much higher due to having to fly Postal in by small aircraft etc. shipping charges may be adjusted accordingly.
before Shipping and Handling
|$0.00 - $50.00
|50.01 - $900.00
If you require your order to be sent by Courier you will pay actual courier charges plus tax.
We will process and ship within 1-2 business days of receipt of your order. If you place your order on Saturday or Sunday, it will be processed the next business day.
Customs, Duties and Taxes
Canadian taxes will not be charged to USA and International destination customers.
Every once in a while USA and international customers have to pay fees for customs, duties and taxes charged by your own country. These extra fees can vary widely depending on which country the parcel is destined for. Unfortunately, we have no control over potential extra charges which can possibly be applied by the destination country. We highly recommend that you research the policies which pertain to your country. Also if a custom clearance procedure is involved in the shipping it will add to the shipping time and once again this is not within our control. We do sympathize with the customer when their parcel is singled out for duties and taxes, fortunately this is not a common occurrance.
Credit Card Orders: You may pay online with a Visa or MasterCard credit card without security concerns. When entering your billing address and phone information, please be sure to enter the address that your credit card statement is mailed to and the phone number your credit card issuer has on record for you in the 'Billing Information' section.
Orders By Mail: If you prefer, you may send a registered check, or money order with a copy of your order. Please be aware that this will delay the shipment of your order.
Orders By Fax: You may print out the "Order Form by Fax", complete it and fax it to (403) 873 7793.
Maybe you'd like to send a "hint" to a special someone about an upcoming special occasion or else make a list of your favorite things for future shopping. Do it on our wish list! Select the items you want on your shopping cart, then select Save Cart "Wish List" and enter your e-mail address and the e-mail address of the person you want to send your "hint" to along with a message. The contents of your cart will be saved with an ID number that will be e-mailed to both of you. You (or your friend) will be able to retrieve the contents of the wish list by returning to the site and clicking on "check out." Just insert the wish list ID from your e-mail and the contents of the cart will reappear like magic.
Quilting Upstairs is committed to providing excellent customer service and top quality products. If you are not satisfied for any reason. please, give us the opportunity to make it right by letting us know.
Products may be returned for a store credit within 30 days of original purchase. If item is being returned because we shipped you the wrong item, we will pay the shipping. Otherwise, all returned items must be in the original, unwashed undamaged saleable condition and you pay for the shipping and handling. All items MUST include a copy of receipt, your email address, your shipping address and daytime phone number. Sorry, because copyright laws do not allow us, BOOKS and PATTERNS are NOT RETURNABLE unless we sent you the wrong item.
Your privacy is Quilting Upstairs' priority. We value your right to privacy and will not sell or share any of your personal information, including e-mail addresses, with anyone outside our organization for any reason unless obligated to do so to comply with the direct order of law enforcement officials.
Quilting Upstairs gathers and uses your information to:
- process an order for the goods and/or services that we sell, for which you have placed an order.
- correspond with you regarding an order that you have placed for the goods and/or services we sell. We may correspond with you via email or telephone depending on your preferences.
- keep you informed of our products and/or services via direct email offerings such as our company newsletter.
All information is collected using secure SSL encrypted processes to ensure your safety and security. All data is securely stored on our secure server and is never saved in "the cloud".